Airlines

With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese

Download template

This virtual agent is focused on Airline services, featuring the following 18 flows:

  • Baggage

  • Book flight

  • Check-in

  • Close chat

  • Customer satisfaction survey

  • Customer service

  • End

  • FAQ

  • Flight status

  • Greetings

  • Manage booking

  • Membership

  • Menu

  • Not expected

  • Suggestion or complaint

  • Swear words

  • Talk agent

  • Talk to an agent jump

This feature includes Intents, Entities and all the other eva cells, such as Answer, Service, Jump, Input, Code and Rule.

☝️ Just a reminder: the purpose is to help you build your virtual agent faster with ready-to-use flows and use cases using the best UX writing practices, as well as the best practices for using eva.

Important:

  • Agent Templates can be used as a solid foundation, but customization is essential for aligning with your business needs. Note that personalization involving your web service, page links, etc., is necessary. Explore our documentation to learn more about how to use eva.

  • This feature is available for eva versions starting from 3.4

  • This template was built for the Web channel

Using Agent Template flows

Keep in mind that this is a template, so make sure to tailor the information to suit your specific business requirements.

Learn more about the main flows below:

Baggage

Flow to help customers through baggage-related questions, such as weight limits, prohibited items, allowances, pets, etc.

Book flight

This flow simplifies customer's journey with quick guidance.

Check-in

The check-in flow offers a hassle-free travel experience with a automatic check-in assistance and guides through the process.

Manage booking

This dynamic flow empowers the virtual agent to efficiently handle booking-related requests. From cancellations and refunds to flight changes, this flow can effortlessly assist customers in navigating and modifying their reservations.

Membership

The Membership flow is tailored to assist customers with inquiries about your airline's loyalty or fidelity program. It enables customers to access information about membership tiers, benefits, rewards, and points. Designed to enhance engagement and encourage program participation.

Customization of content and integrations with your loyalty program data is essential to provide accurate and up-to-date information to customers.

Flight status

Designed to provide costumers with real-time updates on flight schedules, departures, and arrivals. This feature requires input of the flight number and departure date from the user. The virtual agent will then retrieve the relevant flight information and present it. It's important to customize and integrate this flow according to your specific airline's data and systems.

Important:

  • It's important to customize and integrate this flow according to your specific airline's data and systems.

  • The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.

Customer Satisfaction

It corresponds to the CSAT, an evaluation of the virtual agent's satisfaction index, which appears whenever the user decides to close the chat.

Important:

  • This flow has Transactional Answers. Make it sure you have enabled the Transactional Answer switch and paste a webhook in the corresponding field.

  • The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.

Suggestion or complaint

Flow for those who wish to make a complaint or a suggestion.

For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.

Important:

  • The webhook in the service cell of this Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.

Talk to an agent

Flow used for when the user directly ask the intention to talk to an agent.

Talk to an agent jump

Flow used for when, in a flow, the user ask the intention to talk to an agent.

For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.

PreviousCommerce

Last updated

Was this helpful?