Airlines
With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese
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With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese
Last updated
Was this helpful?
This virtual agent is focused on Airline services, featuring the following 18 flows:
Baggage
Book flight
Check-in
Close chat
Customer satisfaction survey
Customer service
End
FAQ
Flight status
Greetings
Manage booking
Membership
Menu
Not expected
Suggestion or complaint
Swear words
Talk agent
Talk to an agent jump
☝️ Just a reminder: the purpose is to help you build your virtual agent faster with ready-to-use flows and use cases using the best UX writing practices, as well as the best practices for using eva.
Keep in mind that this is a template, so make sure to tailor the information to suit your specific business requirements.
Learn more about the main flows below:
Flow to help customers through baggage-related questions, such as weight limits, prohibited items, allowances, pets, etc.
This flow simplifies customer's journey with quick guidance.
The check-in flow offers a hassle-free travel experience with a automatic check-in assistance and guides through the process.
This dynamic flow empowers the virtual agent to efficiently handle booking-related requests. From cancellations and refunds to flight changes, this flow can effortlessly assist customers in navigating and modifying their reservations.
The Membership flow is tailored to assist customers with inquiries about your airline's loyalty or fidelity program. It enables customers to access information about membership tiers, benefits, rewards, and points. Designed to enhance engagement and encourage program participation.
Customization of content and integrations with your loyalty program data is essential to provide accurate and up-to-date information to customers.
Designed to provide costumers with real-time updates on flight schedules, departures, and arrivals. This feature requires input of the flight number and departure date from the user. The virtual agent will then retrieve the relevant flight information and present it. It's important to customize and integrate this flow according to your specific airline's data and systems.
It corresponds to the CSAT, an evaluation of the virtual agent's satisfaction index, which appears whenever the user decides to close the chat.
Flow for those who wish to make a complaint or a suggestion.
Flow used for when the user directly ask the intention to talk to an agent.
Flow used for when, in a flow, the user ask the intention to talk to an agent.
This feature includes , and all the other eva cells, such as , , , , and .
Agent Templates can be used as a solid foundation, but customization is essential for aligning with your business needs. Note that personalization involving your web service, page links, etc., is necessary. Explore our to learn more about how to use eva.
The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about .
This flow has . Make it sure you have enabled the Transactional Answer switch and paste a webhook in the corresponding field.
The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about .
For better disambiguation, the flow uses technical cells, such as , , and .
The webhook in the service cell of this Agent Template is fictitious. If you need more information regarding services, please read more about .
For better disambiguation, the flow uses technical cells, such as , , and .
