Telecom
With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese.
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With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese.
Last updated
Was this helpful?
This virtual agent is focused for Telecom virtual assistant, featuring the following 25 flows:
Balance statement
Buy pack
Buy phone
Cancel service
Change plan
Customer satisfaction survey
Customer service
Enable sim
End
End chat
FAQ
Greetings
Information
Location
Login
Menu
Not expected
Phone recharge
Query ticket
Register
Suggestion or complaint
Support
Swear words
Talk agent
Talk to an agent jump
This feature includes Intents, Entities and all the other eva cells, such as Answer, Service, Jump, Input, Code and Rule.
☝️ Just a reminder: the purpose is to help you build your own virtual agent and your own flows by offering a ready-made basis with the best UX writing practices, as well as the best practices for using eva.
Important:
Agent Templates can be used as a solid foundation, but customization is essential for aligning with your business needs. Note that personalization involving your web service, page links, etc., is necessary. Reach our documentation HERE to learn more about how to use eva.
This feature is available for eva versions starting from 3.4
The template was built for the Whatsapp channel
Keep in mind that this is a template, so make sure to tailor the information to suit your specific business requirements.
Learn more about each flow below:
Flow to clarify doubts about invoicing. For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.
Important:
The following answers (gracias_correo, gracias_sms, gracias_llamada y error) are Transactional Answers. To use it, enable the Transactional Answer switch and paste the wehook in the corresponding field.
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Flow for those who want to buy service packs.
Flow for those who want to buy phones.
Flow intended for those who want to cancel a service.
Flow intended for those who want to change a plan.
It corresponds to the NPS, that is, an evaluation of the virtual agent's satisfaction index, which appears whenever the user decides to close the chat.
Important:
The following answers (gracias_correo, gracias_sms, gracias_llamada y error) are Transactional Answers. To use it, enable the Transactional Answer switch and paste the wehook in the corresponding field.
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Flow to trigger customer service.
Flow to enable SIM card.
A very simple flow asking if users want to end the chat.
Jump flow to say goodbye to the user.
Simple flow to assist users that have some frequently asked questions.
Basic flow with for users greeting the virtual assistant.
Flow to give information to users about the contracted services.
Important:
The following answers (gracias_correo, gracias_sms, gracias_llamada y error) are Transactional Answers. To use it, enable the Transactional Answer switch and paste the wehook in the corresponding field.
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Geolocation flow to direct the user to the nearest branch or ATM.
Important:
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Flow to authenticate a user's entry into the system.
For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.
Important:
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Flow that recognizes users by phone number and provides a customized menu according to the customer's profile.
For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.
Important:
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Basic and mandatory eva flow, with only one response cell, to handle issues unknown to the virtual agent.
Flow intended for those who want to recharge phone.
Flow intended for those who want to consult a ticket:
Important:
Before the service cells, there are code cells with hiddenContext regarding stored information (like ticket description, ticket number, etc...) Linguists and developers should work together on this concept. Learn more about Contexts HERE
As the name suggests, it is a flow intended for registrations. It takes data such as name, phone number, date of birth, and email address. At the end, through a service cell with webhook, it takes the customer's information to the base.
Important:
The webhook that is in the service cell of the Agent Template is fake. You need to create one according to your business. If you need more information regarding services, please read more about Service cell.
In the pattern entities, you will need to create your own Regex. In the virtual agent template, the default is a sequence of 9 numbers, 0 through 9.
Flow for those who wish to make a complaint or a suggestion.
For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.
Important:
The webhook that is in the service cell of the Agent Template is fictitious. If you need more information regarding services, please read more about Service cell.
Flow intended for those who want to solve a problem in Outlook:
Important:
Before the service cells, there are code cells with hiddenContext regarding stored information (like ticket description, ticket number, etc...) Linguists and developers should work together on this concept. Learn more about Contexts HERE
The webhook that is in the service cell of the Agent Template is fake. You need to create one according to your business. If you need more information regarding services, please read more about Service cell.
Educational flow to calm users who cuss the virtual agent during a conversation in a flow that asks for some personal data.
Flow used for when the user directly ask the intention to talk to an agent.
Flow used for when, in a flow, the user ask the intention to talk to an agent.
For better disambiguation, the flow uses technical cells, such as Code, Rule, and Service.
