Last updated
Last updated
This virtual agent is focused on e-commerce, featuring the following 18 flows:
Authenticate user
Buy journey
Returns and Exchanges
Order status
Cancel order
Close chat
Customer satisfaction survey
Customer service
End
FAQ
Find stores
Greetings
Menu
Not expected
Suggestion or complaint
Swear words
Talk agent
Talk to an agent jump
☝️ Just a reminder: the purpose is to help you build your virtual agent faster with ready-to-use flows and use cases using the best UX writing practices, as well as the best practices for using eva.
Important:
This feature is available for versions starting from 3.4
This template was built for the Whatsapp channel
Keep in mind that this is a template, so make sure to tailor the information to suit your specific business requirements.
Learn more about each flow below:
Jump flow to execute user authentication. After the last cell it'll return to its origin.
Flow branching in three different options of paths to buy items. It uses dynamic content and transactional answers to deliver a customized catalog.
Important:
Flow to track order status.
Flow with returns, refunds and exchange policies and jump to the live agent flow.
It corresponds to the CSAT, an evaluation of the virtual agent's satisfaction index, which appears whenever the user decides to close the chat.
Important:
Flow to trigger customer service.
Jump flow to say goodbye to the user.
A very simple flow asking if users want to end the chat.
Flow to help users find the nearest store. It uses Service cell to trigger the GPS system.
Important:
Simple flow to assist users that have some frequently asked questions.
Basic flow with for users greeting the virtual assistant.
Flow for those who wish to make a complaint or a suggestion.
Important:
Educational flow to help change the course and tone of the conversation.
Flow used for when the user directly ask the intention to talk to an agent.
Flow used for when, in a flow, the user ask the intention to talk to an agent.
This feature includes , and all the other eva cells, such as , , , , and .
Agent Templates can be used as a solid foundation, but customization is essential for aligning with your business needs. Note that personalization involving your web service, page links, etc., is necessary. Explore our to learn more about how to use eva.
This flow has . Make it sure you have enabled the Transactional Answer switch and paste a webhook in the corresponding field.
The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about .
This flow has . Make it sure you have enabled the Transactional Answer switch and paste a webhook in the corresponding field.
The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about .
This flow has . Make it sure you have enabled the Transactional Answer switch and paste a webhook in the corresponding field.
The webhook in the Service cell or Transactional Answer cell in this Agent Template is fictitious. If you need more information regarding services, please read more about .
For better disambiguation, the flow uses technical cells, such as , , and .
The webhook in the service cell of this Agent Template is fictitious. If you need more information regarding services, please read more about .
For better disambiguation, the flow uses technical cells, such as , , and .
With eva you can use ready-to-use agent templates o create a and adjust the agent's messages to your needs. Available in Spanish, English and Portuguese
